Storage of America - Broadway

I had a great little unit.. access easy. Shortly after I rented it they closed the on site personal, all contact via offsite representative. Autopay .. then the cost kept raising and finally another raise in rent and added thier Insurance. . They no longer recognize my homeowners policy as valid. So from $10 per to $58.. It was convenient till it became expensive. And there always seemed to be people parked in lot watching as I accessed my unit.

Don’t rent here … my unit lock was cut off and my unit was ransacked, your items ARE NOT SAFE

I’ve been 2-3 days late on my payment I communicated with them and they told me that my gate code would not work but as soon as I paid my storage bill it would unlock. Which made sense and I paid like I promised. I’ve had it for going on 9 months now and haven’t had any issues. I don’t go to it much but like the fact that it’s climate controlled and for the most part easily accessible. The facility is clean and bathrooms have always been kept up.

Facility was secure and clean. Felt safe leaving my things there. A little pricey after a while but fine in a pinch

I was a week an half late on payment. Instead of placing their lock (red lock) beside mine like they did with several other units, they cut my lock off first and then put their lock on it.. after I paid my dues, they email the padlock combination and then I go there notice they cut my lock off and then noticed my gun case was missing. The case was in plain view when you open my unit and I had a padlock on the case, so I’m guessing whoever would have thought there was stuff in the case, but thankfully I had it empty at the time. Still waiting for someone to get back with me about this an a reasoning why my lock was cut off and no one else’s was…. **(pictures of my lock that’s cut off and other units that the facility placed the red lock beside the owners lock)***