Extra Space Storage - 7530 - Annapolis - Old Mill Bottom Rd

Diana is the best! I was locked out of my unit 30 minutes before office hours opened and she happened to be there early and went out of her way to assist me even though she easily could’ve turned me away. She was professional and friendly and her kindness went a long way! Thank you, Diana!

Brian Cash was so pleasant and helpful. He helped me select a new unit (smaller) and obtain a lower monthly rate. He could not have been nicer. A true professional!

Very fast, efficient and friendly service. All my questions were answered. She gave me a tour to show me exactly what my unit looked like, and showed me how to get to it in an easily fashion. And I can’t say this enough, how often she assured me that my personal belongings are going to be safe, in all the areas of security, which made me feel that all of my stuff is safe and I too am safe when I’m in and out of my unit. Such a great responsible, professional experience!!

Very easy and impressive web app to find your space, book it and even get the access codes to it! Could not have been simpler and the places is clean and very secure. The only thing I wish I knew was that I should have bought a lock in advance before going there but you can buy one from them and it was in my unit so again very seamless. Their lock is $20 so you can find one cheaper at Walmart that's probably more secure too.

Rented 2 units w/ this location and their cs has been nothing less than exceptional! Their prices are compatible or less than their known competitor, their security is prime and has checks and balances, they have more ground floor units than the average because in addition to the 1st floor walk in, their lower/cellar units can be accessed via a walk-out level too! Also their units are immaculately clean and they give you all the information you need to know verbally and via email (like access times, your own personal codes, access hrs and pymt schedule) so you're never confused! No matter who picks up the phone, they are always willing to help. The only downside I've witnessed is that they've raised rates on people's units unexpectantly- which shouldn't happen because if people are storing their belongings, then the expectation is that it's a fixed price - not an adjustable rate! It's a storage unit, not an adjustable mortgage! This causes anxiety and is something that is what could make or break the length of time that units are rented. But other than that, no drawbacks! I'd look into Extra Space well before I deal with those orange guys!