Extra Space Storage - 7277 - Billerica - Cook St

I have been a customer since July 20 25 and had been in a tough predicament where my dad passed away and I had to clean out the house and find storage for a lot of my belongings and honestly Alex has just been phenomenal! I have moved internally three or four times looking for different sizes and locations and Alex has been right there supporting me and giving me ideas and actually suggestions on what I should do moving forward as far as holding onto items and what to keep storing and he has been exactly spot on and has been a huge help through all of this and continues to do so. I feel greatly appreciative of all his help and feel very comfortable with all of the choices I have made, and I'm very glad that I can count on him while all my belongings are at the facility and not only is he knowledgeable, but he has a great sense of humor and a great personality so anyways kudos to him

Isaiah is wonderful, kind and super helpful. When I asked him if he could look into something for me which helped me greatly, he did. He did not give me the run around and went over and beyond. Great customer service skills.

Came in today to transfer units and the manger Alexei Rodriguez was incredible. He made the process smooth and seem-less and was very knowledgeable. He gave up part of his lunch and we got everything sorted in less than 20! Would recommend

Amazing experience- Alex was very helpful and took the time to show up different potential units. Highly recommend. Very clean and easy signing up process

Adler was so helpful handling our needs! We have used this facility previously and definitely made the right choice in coming back when we needed to store items from our mothers downsizing!