Extra Space Storage - 8201 - Bloomington - W Jonathan Dr

100% the best experience I've ever had with a storage unit facility, The staff is so helpful and so kind. I have used this facility for a few years and honestly I can't recommend them enough! The folks that work here are always so kind and understanding and helpful too!! And they have always been so understanding and kind even when I was occasionally late on payments, and even though this particular facility is not the closest one to me it's definitely my go-to from here on out because of the wonderfull experience I've had here. Honestly if you need a storage unit here in Bloomington I cannot recommend this place enough.

I checked everything upon opening the door of my unit after I backed to town from travel during summer (end of Aug). The lock and door seemed fine when I opened it. HOWEVER, extremely oddly, I lost a Sony RX100 VII, a very compact and expensive camera, and ipad pro 14” and its smart-keyboard and case. I put all these in a huge box together with all other devices (monitors, mac mini, thinkpad etc). I’m pretty sure my small camera was placed at the bottom of the box covered by other stuff. I put the box in the middle area of unit. I tried to find my camera and ipad pro after moving out of my unit and unpacking everything at home. I went over every box and every bag like six or seven times. No luck, all absolutely gone. The whole thing was extremely absurd to me: the lock was all fine….so what on earth happened?? It seemed that someone carefully browsed my collections and precisely picked things that matched his/her “taste”, even remembered to get the smart-keyboard and original case for the ipad pro :-). Dude or Miss, sadly you missed the charger for my precious sony RX100 VII with all your careful cherry-picking in my unit :-) I had zero idea what could have happened to my unit. The next day after I loaded my unit, the staff called me and told me that my unit door was incorrectly locked, but everything looked fine (neat and organized), I was not in the town so she nicely helped me change a new lock. So??? there was a thief checking every unit everyday trying his/her luck and hoping someone incorrectly lock the door, and just precisely took away very high-end stuff matching his/her taste??? Absolutely the absurdist. Won’t put anything more than ten bucks in storage again :-(.

Bambie was the best!! I was able to call her and retain 4 storage units with a phone call which made my life and my time which is so important to me as a very busy business owner!! Would highly recommend extra space storage and know they you are in the best possible hands!!

Overall my experience with Extra Space Storage was great. My only complaint is I paid extra for a temperature controlled unit but my unit got quite hot over the summer. It was at the end of the building so perhaps the AC just didn’t reach it. However most of my items survived so it’s not a huge deal. The staff I interacted with at move in and move out were friendly and helpful. It was easy to book a unit online and pay rent online.

I really appreciated the great service and personality from Brian, who manages the location I rented storage from. Nice guy, and he made sure we didn’t receive any accidental charges on our account, and even got me into my unit when I had lost the key to the lock!!!