Extra Space Storage - 0839 - Forestville - Whitney Pl

I want to start my review by saying thank you to Tiffany and Jojo, at the Extra Space storage on Whitney Place in District Heights. Just a little detail, on February I had the great experience leasing a 10x20 unit from Kobi, very professional. On February 27 was my moving day. I had a 26 foot moving truck with 3 movers ready to unload. I could see black smoke as I was approaching the storage place, as we turned the corner, there it was black smoke everywhere, my storage place was on fire 🔥 firefighters from every district in PG county were lined up. My heart dropped not only for all the people who had there things in storage but the staff who were in disbelief too. I went to the office and told them I have my movers and I didn’t know what to do. Welllll in the midst of the caos Tiffany and Jojo, stayed calm and arranged for me to go to another location down the street. They transferred my information, honored my promo and in less than 10 minutes I was on my way. I feel bad for all those that were affected by the fire. I also want to mention how important it is to get that renters insurance 🙏🏾 thank you to Kobi, Tiffany and Jojo for your professional and courteous service.

Jolene has been extremely helpful and kind while handling my account. I feel like my belongings are in good hands at this location with someone who cares. Definitely appreciate her customer service and means to go above and beyond.

I really enjoy Jolene and Kobie's interaction everytime I go to my unit I will always stop and say hello. They are always pleasant and have kept a professional attitude even when I had concerns the response was always polite and honest. Thanks for your great customer service

I’ve always been hesitant about using storage places because sometimes you just never know. But Jolene really made my experience worthwhile while also easing and calming my nerves. She was very knowledgeable and patient throughout my indecisiveness and the multitude of questions I had she answered them clear and precise. I went into this feeling on edge but left feeling calm and comfortable. Honestly I’d recommend this location just so Jolene can help out others who are in need of using storage. Thank you!!!

Came in looking to transfer my storage to this facility and the manager Jolene was a big help. Even recommended the right size unit for my storage needs. Office smelled good which is always welcoming. Happy to work with a knowledgeable and very helpful store manager.