CubeSmart Self Storage GA Doraville Chestnut Dr

I called the 800# explained the size I needed. Paid. Didn’t go to location until two days after. Got there 15mins before office closing. The Office Rep met me at gate. She gave me code to get in and pointed to direction of my unit location. Drove around there were NO Lights it’s winter it gets dark early. I used my phone to put code to get into building open the hallway spelled like urine!😷👃, Inopen my unit it was smaller than what requested. I walk back around to front Agent tells me She already clocked out and CubeSmart does Not pay for over time. They have a unit available to call the 800 number they can put me in another one all the units are pre programmed Inwill still be able to get in. I call 800 number the phone reps tells me there is a unit available but I canNOT get in until the next day because an Agent has to be there. I ask him to locate me one close by with climate control. After him asking questions that he did not need to ask and not listening to my request and constantly happy him to repeat what is on his script. I finally was able to get one not as close but the location and unit was much nicer. End up costing me more because I had to pay for longer time for the movers and the truck but at least in a better, cleaner smelling and safer location.

NEGATIVE 5 stars! DO NOT RENT A UNIT HERE! This place went down hill fast after the buy out from the previous owners! My unit was broken into and was absolutely trashed! And you know what? The management here did NOTHING to let me know that someone had broken in and that there might be things missing. If they were doing their jobs and checking regularly on hallway units like they should, they would have noticed that hallway units have had door vent broken. Like come on, you’re replying to google ratings about this exact issue for Christ sake. Let people know! I went in 7/26/25 and I just noticed that there are reviews going back 6 months with break ins. You’re purposely not notifying people in hopes that they won’t notice. Secondly my monthly payments went up by a big jump right from the start, which should have been a sign right from the beginning. My monthly payments went up every so often with the previous owners but only by a few dollars, not by nearly half of my monthly payment. If you enjoy your stuff being stolen, your hard earned money being borderline stolen as well, and pathetic management. You found the storage facility for you! 7/28/25 Update: Talked to the “new girl” in the office who is obviously playing dumb about this things going on. She boldly lied not once but three times. There are people living on site to which her lie was “Noooo, no one lives here. These aren’t apartments”. Second was “We walk the hallway units every Friday”. If yall walked units every Friday they would have noticed the broken vents, and at least made an effort to contact tenants. Third was about break ins being over a year ago. Like what!? I was here late January 2025 my unit was fine then. So you’re not walking hallway units like you said or just decide to “meh, not my problem” the situation. Inexperienced and just downright lazy people working here.

Omg. Stephanie was amazing. She was friendly and approachable from the very beginning. I loved that she kept me well informed. We even got a discount. This is my first time getting a storage and it's clean and affordable. Thank you sooooo much for all your help and family energy.

Changed ownership back in 2024. Automatic payments didn’t transfer. Said they emailed which I’m sure they did but never sent any physical mail. And never called me til nearly 6 months later when I was told I had to pay so much to keep it or they’d auction it off. I asked to pay only what I owed in rent and to have the fees waved because of the miscommunication. They refused and I couldn’t afford to pay the fees, they called around Christmas time mind you. So the unit was theirs. I’m writing today because there are a few sentimental things from my childhood that I realize were in there. Family things with no value other than sentimentally. I had my unit for 5 years it started at 25 dollars and was close to 70 by the end of it. I paid on time, I was a good tenant and they refused to wave fees from a misunderstanding when a transfer of ownership occurred that I wasn’t aware of. Don’t use these people. They are unreasonable and lack the simplest measures of decency. Also the units are extremely subpar, outdated and hardly secure.

This was my first time reserving a unit at this storage facility, and I’m impressed! The prices are very reasonable, making it a great choice if you’re looking for affordable storage. A special shoutout to Ms. Stephanie, who went above and beyond to make the entire process smooth and stress-free. Her excellent customer service made my move-in experience outstanding. Highly recommend!