Compass Self Storage - Compass Self Storage - Senioa (413)

I feel we all know moving can be a pain in the butt! No matter if you’re moving to relocate, vacate or just remodeling… still a pain to disorganize just to get back organized. Ya feel me?! Here’s my stance though my friends, I am moving for work and ughhh the pain in finding a secure storage that isn’t one of those rinkdy’dink- put your stuff here and it’s okay - just to see the facility on the news weeks later b/c some knucklehead was out breaking chains since the gate doesn’t work (or did it ever work?!) .. yea y’all know the type places .. I can feel the head nods that you do know LOL. Well, here at Compass Self Storage Senoia Rd (8335) . . is NOT one of those places. My initial contact with Compass Self Storage was with the call center (I thought it was the office but later found out it was call center LOL) and she was so kind to answer as many questions possible, and referred to facility for those she could not. I was able to obtain the rate advertised and she gave me the run-down about everything else. Totally cool and I somewhat at ease that I made the right choice - however, I still needed to put eyes on the actual facility and unit. Most importantly, if the office staff was not just as on point, I will gladly cancel and try again elsewhere. Upon arrival to facility, I noticed how clean the grounds were and the ease in locating the front office. Walked in and I’m sorry y’all but after a long day of packing, I went straight for the peppermint bowl. I was like a little kid.. smiled and popped it right in my mouth. I’m pretty sure the employee at the front probably thought I was awkward, but actually she laughed and refilled the bowl with tootsie rolls (I grabbed a couple of those too). Yea- at this point, I feel the vibe is vibing here. Team member GM KellyE (don’t forget the E) was and is super awesome. She went over the expectations, the unit, layout, the this-that.. and all the in-between and even explained the fine print. I wholeheartedly appreciate her attentiveness to what the facility/company offer, but most importantly to my needs as a customer to ensure I have indeed selected the right unit. KellyE is very knowledgeable, friendly, and relatable. All the doubt I may have had in the little corner of my mind was gone. Once I saw the property and my unit, I was relieved that I had indeed made the right decision. I can rest assured that my items are secured while I am away and I can access them with ease. I recommend CSS Senoia Rd 8335 as choice of storage facility for your personal and business needs. Staff is friendly, prices are reasonable, facility grounds are well kept, indoor storage grounds are also very well kept, and I feel the security measures are very well exercised and maintained above standard. Please go see KellyE and her team to experience this yourself and thank you for reading my review.

I would like to recognize this employee(Kellye Thomas) for consistently delivering outstanding customer service. They demonstrate professionalism, patience, and a genuine willingness to help every customer they interact with. Their communication is clear, respectful, and solution-oriented, which makes customers feel heard and valued.

Kelley was sooooooo warm and welcoming and so so very helpful! Would definitely recommend this location. Very clean as well! I only rented a moving truck and the process was very smooth and quick! Thank you kellye!

Simple the best customer service. Very helpful answered all my questions. Kellye Thomas and Devon helpful took me on a tour. Kellye Thomas great personality and warm hospitality. Would recommend anyone to come here to this location. Simple the best.

The worst most predatory storage company ever. They DO not answer the phone so you can pay. The fees are inhumanely egregious (which I am guessing is by design so they can make even more money off of selling your things because a person already struggling to pay on time is not going to come up with almost 250 extra for being a month and a half late.) Management is completely incompetent especially Devon. Whenever I do go there there is conveniently no one in the office to help you but a hoard of dudes behind the main building laughing it up while customers are waiting for truck rentals and assistance. DO NOT RENT A SPACE FROM HERE IF YOU HAVE ANY KIND OF RESPECT FOR YOURSELF. They will make you jump through all types of hoops and take no accountability or interest in solving your issues. Between the lack of proper and helpful communication and unprofessional attitudes from the staff, I'd rather leave my things in a ditch in my back yard. This facility is also very dirty. There are dead and living roaches everywhere. Update: The light skinned manager is very rude and holds grudges against customers he makes wait over 1 hour and 45 minutes for knocking on the door. When I asked for his help taking a tag off the door because I was struggling he kept walking and sped off with an attitude when I have been nothing but respectful to him. The owners need to do something about this manager. This is the same man who told me to get out because I wanted a printed breakdown of my fees.