Storage Sense - Haslet - Self Service

Storage unit broken into twice within the year once in June 2024 again in September 2024 as well as other units I counted 7 today with broken locks! We were told once again in June new cameras the old ones didn’t work really none of them ??? September 2024 found unit broken into again .. office hours stated they were open however office door was locked and several FedEx notices on the door so we called the office since nobody was answering the door. They answered the call again said new-cameras are being set up hmmm same story!! We also had out boat trailer stolen. Talked to another unit renter his unit also has been broken into he said the local owners sold the business to a company in NYC office is always closed cameras haven’t worked in years he said… I walked the ground and found several broken locks tossed on the ground. Units with broken locks the unit renters have no idea their personal items, family heirlooms just out for anyone to grab..My daughter was very upset to find her unit once again a disarray and broken items and boxes trashed and left no phone cal no email no text from the company we found It this way ourselves and notified them that several units are unlocked and trashed once again!! Zero stars for this company! Several Fed ex notices on business doors dated September 11,12,13 as of September 18 notices are still on business doors unlocked units even after my daughter notify via phone office hours not accurate - units still exposed to anyone’s wants.

Impossible to talk to a human being and electric been broken (in the open mode) for 2 months now. Groundskeeper employee does a good job. Hope he can communicate with management better than the tenants. Prices on units are noteworthy and that is the only positive about this place.

One of my dad’s trailers got stolen the other day and about a year ago another one of his trailers got broken into and vandalized. The office has done nothing to help us with this issue, we are moving storages and not going back. Please be aware

We had an easy move in process, facilitated by Chris. Thank you very much.

I've never seen customer service like I've received from any other storage unit besides storage sense and noah the grounds keeper /customer service relations representative been the utmost respectful and has a sense of urgency to make sure anyone is always satisfied that's customer service.