Public Storage - Grafton - 2091 County Highway West

Rented a unit here for some extra stuff I didnt have space for. I liked how easy it was to access my unit and use the app, I didnt even have to talk to anyone. It seems pretty clean and well kept overall. Its only been a few weeks but so far so good!

Public storage of Grafton just sold my for 100 dollars without proper notice. The contents are literally priceless. Everything I have is in that unit including things left to me by loved ones who passed. I can't get a hold of anyone with their customer service or even get a call back from the property manager. I'll be sending them a notice with intent to sue as well as connecting an attorney. Do not rent from them.

The manager onsite was an amazing helper! The facility was clean and dry! Much better than expected.

At first, working with Extra Space storage was one of the more frustrating experiences with a company I’ve ever dealt with. They’re having staffing issues, and no one was present during their office hours for multiple days with no notice as to why or when someone would be present. After spending many hours across two days trying to get into our unit (including spending $200 in phone fees making international calls—we live in the Philippines and someone lost our key while we were gone, so we needed someone to help us get in. No one on the phone knew why no one was present and had no answers for us.), we finally got the help we needed, but the whole experience was especially frustrating as it kept us from precious time with family and friends during our one brief visit to the US of the year, all while trying to take care of our 1 year old baby while out in the sun. But I must say, when we were finally helped, the staff was excellent, understanding, and attentive. I was expecting the worst after our experience, but ended up pleasantly surprised! Jessie, Dustin, and Cathy at the Mequon and Grafton locations saved the experience with Extra Space for my family, did what they could to help make things right. Their customer service is why I am rating 4 stars instead of 1. Continuing to work through this currently and hoping everyone follows through with the promises that were made.

Renisha, of Public Storage in Grafton, did a wonderful job of helping me set up my account and app. She is very knowledgeable and professional. She was very kind, as well.