Extra Space Storage - 5032 - Hurst - E Hurst Blvd

Jeff G. Has been an awesome help!!! since I moved to Texas 12 yrs ago. I’ve had many storage units all over DFW. And, countless problems with various companies. When a new company took over the company who owned my unit I was expecting a continuation of those issues. However, Jeff himself has gone above and beyond to service, assist, and make my life much easier. From lowering my high bill to giving extended “grace periods” anytime I’ve ever had an issue Jeff’s response has always been: “How can I help” he is not just an employee but a friend to the customer. Jeff and his professional demeanor are 100% the reason I continue business with this company. I live almost 2hrs away from my unit. But, I keep my unit because I know my belonging are safe and secure. And, if I were to ever have an issue. I “KNOW” I can rely on Jeff to offer a “fair” and “appropriate” solution. He has restored my faith in “Good People” and I am beyond grateful for all that he has “personally” done.

Good morning, I would like to commend your staff especially Jeff for his assistance whenever I have questions. Jeff has been able to answer any question and is always willing to go out of his way to assist with anything. If he can't give you an answer right then he will follow up with a response. If he has missed your call he is quick to return your call willing to help. WAY TO GO JEFF!

I enjoy the convenience of this location. I used this storage facility before it became Extra Space Storage (previously Storage 365). I did not appreciate extra storage space jacking up the price of my unit. And if extra space storage acquires a storage space near you, anticipate rate hikes. However, one of the few redeeming qualities is the manager, Jeff here. He's chill, respectful, and great customer service.

Jeff was great to work with! He was friendly, knowledgeable, and took the time to answer all my questions. He made the whole process smooth and easy, and you can tell he really cares about helping customers.

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience at Extra Space Storage! The Operations Manager made the entire process so easy from start to finish. Booking my storage unit was quick and hassle-free, and he went above and beyond to ensure I understood all my options. His pleasant and professional nature made me feel instantly comfortable and confident in my choice. The facility itself is spotless, well-organized, and clearly well-maintained, which made the whole experience even better. It’s rare to find such genuine customer service these days — he truly takes pride in helping customers and it shows. I highly recommend this location for anyone looking for great service, a clean facility, and a smooth storage experience!