American Premier Storage - 2141 Woodland Way, Jackson, MS 39209

Do not ever rent from this facility! They should be shut down immediately! I’ve had my unit for 6 years. I had no problems when there was a manager on site. Since they decided to go remote, it’s been horrible! There’s no security, clearly the surveillance cameras don’t work, and they’re no help when you call. I was going to move my things out this past week due to their prices going up so much. I started out paying $89 and I last paid $204. When I got there, my storage unit along with over 30 more had been broken into. The police officer that came told me that this has been a problem and that no one would do anything. Not once have I received a call or email to inform me of a massive break-in but they consistently send out an invoice every month. I called the company, filed a police report and have been trying to file an insurance claim, with no success. They definitely deserve a negative rating! Update: Noone has ever tried to reach me regarding this matter so that’s not true! I’ve sent an email and have yet to receive a response.

When I first moved in there was already some else's items in my unit. My friend and I moved all of their stuff to another unit and I notified a representative. They kindly were able to make up for the inconvenience on my first bill. Other than that once I was able able to move out of storage, all of my items were still in good condition and all of my items were still there. I do recommend this facility, just be sure to report any incidents and it will be taking care of swiftly. Mr. Aron was able to process my moving out process swiftly and explained the process very well. He also made sure to answer any questions I had effectively, and with a positive attitude.

The rent has increase from $176.00 to $200.00 for the inside air condition unit. They are under new management and they are very rude. I called and asked why my storage unit increased both people hung the phone up. I called again this person wanted the last four digits of my drivers license number for what? She said something about protocol I told her the last two people didn’t ask me that. They ask me to confirm my address and email. Then I said let me speak with the manager she said she were the property manager. I said no your not and she hung the phone up. I will be moving my stuff out. I can’t afford $200 and rudeness.

If I could give no stars I would. Our daughter has a storage unit at this facility. She goes to college in MS, but she is from another state. She leaves her stuff in storage, so when it is time to move back in she goes to her storage to get her stuff. We arrived Thursday August 17, 2023, put her credentials in so the gate could open. We get to our daughters storage lock is gone, and when she lifted up the storage door the majority of her stuff was stolen. Her storage was ransacked, and stuff was broken. My baby girl was heartbroken! They stole her and her boyfriend’s mini fridges, and their 32” televisions. They stole my daughters whole trunk, stole her gym shoes, stole her shoes, stole her clothes, stole her hampers filled with her clothes, the trunk that did not have a lock they left, but took most of the stuff out, and they broke her mirror. They is no way they took all those items, and put over the gate. IT WAS AN INSIDE JOB. The kicker is when we called the storage because the office on-site looks abandoned, we were told that they are aware and have gotten other reports from other tenants about breaking in their storages, and their stuff being stolen as well. We were told by Jenny that they knew about it since Tuesday August 15, 2023. Yet my daughter was not notified! I said all these cameras, I know they better be working. I asked to speak to the manager, and was told that the property was remotely managed. I was given the insurance number, and called to start a claim. We were told to look out for the email. It has been five business days, and nothing. I called the insurance today and was told that they could not find the claim. I was told that they are way behind, and that it takes a minute to be assigned a claims adjuster. ARE YOU KIDDING ME! Yet they send the invoice without hesitation. They are liable and I will be contacting a lawyer.

THE WORST. Raised rent twice within a year. Got rid of on-site manager and sent an email about exciting development of having no one in attendance. Have remotely monitored cameras so they can yell at you for parking somewhere yet cannot tell when they’ve had a massive break in. Customer service is friendly but clueless. I agree with the others who downgrade: do not use this facility.