Airlake Storage

Considering doing business with Airlake Storage of Lakeville? Think twice. At first, I was drawn in by the 4.7-star rating and positive customer reviews. However, I quickly realized that the high rating is misleading. Airlake Storage rented me a semi-truck parking space that was either unavailable or already occupied by other drivers. There are no clearly marked lines to designate individual parking spots, making it chaotic and disorganized. The south side of the lot is so narrow that parking a semi-truck with a trailer safely is nearly impossible. Despite reaching out to management multiple times via email and phone, I received no resolution. Instead, they expect drivers to figure out parking on their own and compete for space. Don't just take my word for it-try it for yourself if you're willing to take the risk. As for me, I requested a refund, but as of now, I have yet to receive it.

Marinda and Sheldon are maxing and great to work with….thank you both!!!

Good people especially the young man, I believe his name is Glen

Excellent Experience! We needed space for our new motorhome and were really stuck with the low level of availability in the South Metro. We called over and they were not only able to accommodate us, but worked to find the perfect spot to make it easy to leave and park when we used our RV. The manager was very friendly and easy to work with when setting up the spot and getting our payments in on time. The pavement was in very good shape and the location always felt secure. I would 100% recommend this location to family and friends!!

According to Airlake Storage/Mayflower Properties these types of comments are “good customer service”….I’ll let you be the judge…“We have plenty of customers” …”Doesn’t matter what you say, it won’t change anything” “We are keeping over $1000 of your prepayment because we added an addendum that allows us to…”. “Go try to find local indoor RV space..other than a barn we are all that’s around”. I have parked an RV on and off with Airlake Storage/Mayflower Properties since 2018. I have always paid a year in advance (or longer) and never received a discount. They have blocked my RV in parking other RV’s in front of mine, after telling me I would be able to get my 5th wheel out when I wanted. They even went as far as putting other RV’s in my space for over a month forcing me to park in my home driveway and offering no apology or refund. After selling my 5th wheel I cancelled my space, gave them 30 days notice and understood there would be a $100 admin fee for the cancellation. Instead they used a clause in a new addendum to invent “Rack Rates” that they said were $674 dollars a month versus the $295 a month I was paying. This was the basis of keeping over $1000 of my prepayment. So not only would they get the space back and rent it for more than what I was paying but would also get to keep my money. Getting something for doing nothing is never good business. Developing contracts and policies that allow them to do this to customers is not what we want in America or in our local communities. Good luck trying to communicate with them…they can’t see or hear you…”they have plenty of customers”.