CubeSmart Self Storage MD Ocean City Ocean Gateway

Patrick, the GM, was amazing to work with! He was incredibly kind, patient, and easy to talk to. He answered all of our questions thoroughly and helped us figure out exactly what option was best for our needs without any pressure. The whole process was smooth from start to finish, and his friendly attitude really made a difference. We also love the location of the storage unit — super convenient! Highly recommend working with Patrick if you get the chance.

I felt it necessary to write this review due to my experience at your Ocean City location. I stopped by one afternoon to ask questions about storage units. Patrick was more than helpful and knowledgeable about every question I asked. I couldn’t have asked for better Customer Service. He was polite and patient with me until I understood everything. It stood out to me, especially around the holidays when people always seem to be in a rush. He was not. He gave me all the time I needed to ask and understand all the questions I had. To be honest, I wasn’t having the best day but after our conversation, I found myself more relaxed, and in a better mood, just by talking to an amazing Customer Service representative. So for that reason, along with many others, I felt it was necessary to write this review!

I called to take advantage of the amazing opportunity that 40 percent of the total cost of a unit . On top of the first month free and free truck as is clearly stated in all the add I’ve seen on social media as well as the side of building and truck. When I called specifically mentioned the promotion and was led to understand that would be the same as what I was ultimately assigned..that was not the case was even charged a 100 cash deposit on the truck I had the truck for four hours traversed barley a dozen miles. My intern came to help load the truck and filled it to the brim. But his vehicle was experiencing some problems and he ran out of gas so I had to then take the truck to unload it. I was barely past four 418 I believe and the store manager kept my cash deposit but never invoiced me or gave me a receipt for that deposit. When I called the main number they put me through to the regional manager who to my great disappointment backed the coercion and false claims of a promotion. Instead of appropriately keeping the add campaign s incentive honest and transparent as to their business ethics in practice…

Patrick is very welcoming and helpful! Getting a unit was seamless and when working in the unit, Patrick let us borrow some tools. Extremely clean facility and very nice staff!

Patrick was an absolute pleasure to work with. He set us up quickly and efficiently with a perfect storage unit. Not only that, but he walked us over To it, and showed us how to use everything, including all the lock systems. The facility is clean and neat and well protected. We look Forward to storing our things At this secure facility.