Extra Space Storage - 6435 - Oklahoma City - W Memorial Rd

Kim is a boss that needs her shot at being the boss. She gives top tier customer service and definitely went and goes above and beyond for the customers she helps. At least I know she did all of that for me. She deserves a raise and promotion because if it wasn’t for her I would’ve left this storage company but she definitely helped me out and exemplified top notch customer service. She’s the best to ever work at that location.

Kim at Extra Space Storage always delivers true five-star service. She’s consistently kind, genuinely helpful, and you can tell she really cares about her customers. She always goes above and beyond every time I call! The location is easy to access, always clean, and I’ve never had a single issue. Kim definitely deserves a raise and a Christmas bonus; she’s a huge blessing! Thank you, Kim!

Disappointed by Repeated Price Hikes at Extra Space Storage I want to share my experience with Extra Space Storage to help others make an informed decision. While the facility initially seemed like a good fit due to its location and competitive pricing, our time there has been marked by frustration — especially around pricing and maintenance. Shortly after moving in, we noticed water leakage during rainstorms. The store manager was responsive and helped us relocate to another unit, which we appreciated. However, even in the new unit, we continued to see signs of moisture during rainy weather. Since we’re often out of town and unable to monitor the unit closely, it’s been difficult to determine the extent of the issue. Despite these concerns, we stayed because relocating everything again would be a major hassle. The most disappointing aspect has been the pricing. Over the course of our rental, the monthly rate has increased three times — now nearly triple what we originally agreed to. These hikes felt excessive and poorly communicated, leaving us scrambling to understand the sudden changes. It’s hard not to feel taken advantage of when the cost rises so sharply without clear justification. We’re currently planning to cancel our unit within the next two weeks. For anyone considering Extra Space Storage, I strongly recommend reviewing the contract terms carefully and asking about future rate adjustments before signing. While the facility may meet basic needs, the unpredictable pricing and lack of transparency have made this a regrettable experience.Chris

If I could give them a zero stars, I would. Their units leak. Every screw in the roof (which there are many) leaks water and light onto your things. All of my antique furniture is ruined. Everything has to be refinished and reupholstered. They transposed numbers on my new account, so billed the wrong bank account and the payment was sent back. They didn’t call me, but cut my lock and locked me out of my unit. I had to buy a new $30 lock even though it was their mistake. They will not handle any issues like listed above either. If you use this storage unit-good luck!

My family had an extremely positive experience with Extra Space Storage. The manager, Kim, was particularly helpful during our move out. Highly recommend!