Devon Self Storage - 9193 - Admiral Wilson

Chris and Peter were delightful and eager to help. They both explained all important information and answered all my questions for the U-Haul rental. Definitely recommend!

If you value clean, accessible facilities and clear, straightforward communications with integrity, then I recommend storing your goods at Devon. Chris, the property manager, provided outstanding service from the moment I first rented the unit online. He called to acknowledge the setup of my account and to welcome me to stop by for my first visit. And this is where he really demonstrated a level of customer service and integrity that was top-tier: when I was arranging for my visit, he noticed that the unit I'd rented online was flagged as not being true to size. He told me he wanted to confirm this by measuring it himself and then calling me back to discuss whether or not I wanted to keep it. He did this within 30 minutes and revealed that the unit was, in fact, significantly smaller than advertised. Proactively, he offered two other units for my consideration and informed me that there'd be a slight ($5) price difference. Then when I showed up in person, he reviewed all the same information and walked me through both units so I could see and decide for myself. He also provided me with context that explained why units were priced as they were, which I found to be informative and straightforward—especially since I was leaving a storage facility that I felt was overcharging me. Chris's explanation helped me understand why that was the case. Switching units required some back-end account changes which he reviewed thoroughly himself before talking me through them. He answered all of my questions eagerly and thoughtfully. We did a test run of using my gate code and testing the lock to ensure that both worked before I was on my own. From start to finish, he did such a beautiful, kind job of ensuring my needs were acknowledged and tended to. Highly recommend this facility (brand new!) and property manager to anyone who appreciates straightforward, warm, and courteous service with a side of integrity.

Peter gave me a professional and warm greeting when I walked in. He was very knowledgeable and resourceful with helping me to select the unit I needed for personal use. Peter was very polite, courteous and accommodating. My first impression & experience with Peter is he’s a great asset to this company.

Peter and Chris were both helpful and walked us through each topic about renting a unit which made the process easier and faster! They were very professional and nice to talk with.

peter was great. at first he was the only worker in the building. he assisted another customer at the same time he assisted me. he was very patient and kind. appreciate him