Extra Space Storage - 6767 - San Marcos - 1907 N Interstate 35

Hilda was very, very helpful and even transferred our reservation over because we went to the wrong location on accident. She set us up in a brand new unit and accommodated my bed back. I definitely recommend this location for customer service was top-tier.

UPDATE: Extra Space Storage has cleaned the unit and refunded the last payment!!! Thank you for correcting this issue!! My 1 star review has been elevated to a 5. Rats ruined the back half of my storage unit. I lost a bed, a leather sofa, dresser, boxes, clothes, and shelves. I even saw a live rat when I went into the storage unit. The manager refuses to reimburse. DO NOT USE THIS LOCATION Thank you for replying Extra Space Storage but I did bring the concerns to you but you ignored them, charged me another month, refused to refund that month, and did nothing about the rat issue.

Zephaniah and Star were absolutely amazing! From the moment I walked in, the atmosphere in the store was welcoming, clean, and comfortable. The entire process of getting my storage unit was smooth and stress-free, and I truly appreciated how well I was treated from start to finish. On top of that, I had a great couple of laughs with them — they made the whole experience fun and memorable. Both Zephaniah and Star went above and beyond to make sure everything was handled professionally and with genuine care. I left feeling confident, valued, and extremely satisfied with my choice. Highly recommend — excellent customer service and an overall fantastic experience!

Amazing and seamless experience! Hilda was great and helped me out through the entire process and made it super easy and fast to rent my unit !

Hilda and Dean were beyond knowledgeable and experienced and helped us get the perfect unit for my families needs. They have clean and spacious units and an app that makes everything easier.