U-Stor-It Yucaipa

Warning: Aggressive Management and Dishonest Upselling I had a deeply unsettling experience at U-Stor-It Yucaipa that I feel other customers need to know about before renting here. My wife reserved a 10' U-Haul truck in advance. When she arrived, the Store Manager, Angel Gamez, told her the 10' was unavailable and pressured her into a more expensive 15' truck. This was a lie--the 10' truck was sitting right on the lot the entire time. The real issue happened during drop-off. We arrived at 9:30 AM to ensure we weren't charged an extra day. Mr. Gamez arrived one minute before opening and was immediately rude and dismissive. When we went inside at 9:40 AM to finalize our paperwork, he greeted us with a sarcastic comment about our "mood." When I responded to his sarcasm, he completely lost his temper. He stood up in a physically aggressive, threatening manner and challenged me, asking, "What do you want to do about it?" The only reason this didn't escalate further was because another associate stepped in to professionally handle the situation and get us our paperwork. While the facility itself is clean, I cannot recommend a business where the manager uses bait-and-switch tactics and attempts to physically intimidate paying customers. If you value professional service, look elsewhere.

I went to a few different storage units and this was the best one in Yucaipa. Great staff clean excellent customer service. Highly recommend going here if you need a place to store your belongings.

George was very detailed oriented and explained everything clearly. The unit is super clean and the property extremely well maintained. We feel safe storing our car here. Thank you!!!

I began renting a unit today and so far my experience has been amazing. Everyone has been extremely kind and helpful. I was able to get in on the promotional 50% off for three months but do note that there are first time set up fees (factor that and insurance into your budget). The facility is very clean, organized, temperature controlled with friendly staff making it deserving of 5 stars. :3

I had an excellent experience with U- Stor -It , Angel and George was incredible friendly and helpful and patiently answering all my questions and making the move smooth and easy. The facility itself is well maintained, and I feel very confident with their professionalism and security measures and my unit size is perfect . Beautiful nice well kept units and grounds. I highly recommended U-Stor-It. Come see George and Angel for all your unit needs and leave happy and satisfied.