Storage Rentals of America - Zion -16th St.

I would not recommend the Zion facility at this time. They have recently undergone some local management changes and are working on improving their customer support. SROA has many fine sites to choose from and I would consider leasing from them again. Take a ride out to the facility and meet the manager. Meeting them will give you an understanding on what kind of support you'll receive, if needed. Their central office was friendly and understanding and was helpful in dealing with the local unit manager in Zion. If you have any issues that can't be overcome locally contact the national office.

What USED to be Red dot, a company who actually cares for their customers, is now Rip Off Storage Center of America. They are a HORRIBLE storage unit company! Whatever you do, DO NOT GET A STORAGE UNIT HERE!!!!

By far the worst storage place I have ever rented from. When we had that heavy snow fall it took them four to five days to actually come through and plow so that cars can get in. But what they ended up doing was pushing most of the snow up against the storage units and the fence. So you had to dig your own way into your storage unit. But that's not the end of it. Once I was able to Get into my unit. Period. I couldn't get it closed. Could not get anybody there that night until the next day. Since I couldn't be there they went ahead and closed my storage unit for me. But when I went back I couldn't open the latch it's like they took something and slammed the latch shut. Not only was my experience with the storage unit horrible, but the customer service is not up to par either. When I requested to speak to a manager, they asked me if I wanted to stay on hold or have somebody call me back. I told him I wanted to stay on hold. Then they told me we will call you back. They called me back 5 hours later. Still can't get into my storage unit. Going to be moving out at the end of this month since they do not prorate your stay. Very sad experience

First the kiosk rental was super easy and quick. The units were super affordable it wasn’t even a big deal that I ran out of room and needed to rent an additional unit. The only issue I had was the passcode I was given upon signing up did not work. And once I got the second unit it stopped working again. HOWEVER the chat feature was super quick and convenient. My issue was solved via chat while I was sitting at the gate. There was virtually no wait for assistance.

If you need storage as I did for my car. I was able to speak to Luke Wade at the office. He is an excellent representative for Red Dot Storage in Zion. He went out of his way to make sure I was satisfied with the Storage area and its security.