Prime Storage - Bellefonte Place

11 - 15 of 18 reviews is Showing

• March 19, 2021

  Purchased the storage 2-3 months ago and increased the rent by 25%

  Purchased the storage 2-3 months ago and increased the rent by 25%

  Recommended No

  price2/5 (a little steep)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Michael

• March 18, 2021

  Poor lighting at night. Remote access will be great.

  Nice size storage units however the lighting is poor and non functional. I called the office to submit my issue to be told they will look into it and get back with me within a week. Remote access will be a plus so you can just push the button from your vehicle instead of using the keypad.

  Recommended Yes

  price3/5 (fair price)

  service4/5 (very helpful)

  cleanliness4/5 (clean)

  - Keychon

• May 4, 2021

  Poor service

  Drove an hour to sign the documents for the RV parking space arriving at 4:30pm, nobody was there and they supposedly close at 6pm. Called multiple times with no result. Wasting 3 hours. The next day I got a hold of someone and was to take care of everything over the phone. Took the RV the next day to store it. On arrival, the space number I was assigned to was taken by someone else. I called again and they said they would call me back. I explained I had to leave the trailer that day. I did not have the time nor the patience so I parked the RV in a empty space and left. Two days later I got a call telling me I needed to move the RV because the open space I was in was taken. They gave me another spot that was virtually impossible to park a 30ft trailer in due to the extremely pour set up and management of parked vehicles. Parking to far out into the drive lane, oversized vehicles in small spaces, etc. 2 more days have pasted and I still have not been given a usable space for my trailer... Zero management of this lot.

  Recommended No

  price4/5 (good value)

  service1/5 (very unhelpful)

  cleanliness2/5 (somewhat dirty)

  - Nathan Slate

• March 19, 2021

  Unhappy Customer.

  I have been a customer since 2012 as Clinton Mini Storage with Susan(deceased) as my contact who was Awesome. Now her daughter is there under Prime Storage. She is great to work with. The new company seems to be very impersonal & not very Customer Service oriented in my humble opinion. Prices have increased and now I have been informed reﾃ｢竄ｬ邃｢ an added cost of $13 monthly insurance. Wow, is this how you treat & keep your long term customers ? Iﾃ｢竄ｬ邃｢ve been in Property Management for over 30 years; Iﾃ｢竄ｬ邃｢m not Impressed with how Iﾃ｢竄ｬ邃｢m being treated as a Long Term Customer. I may be the Only One but I thought you should know my concerns. Thank you b

  Recommended No

  price1/5 (unfair price)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Constance Wilson

  March 23, 2021

  Thank you for letting us know, Constance. We really appreciate this feedback and we'd like to further speak with you to ensure you are a satisfied tenant! If you could email us at [email protected] to further discuss, that'd be greatly appreciated. Thank you in advance!

  - Manager's Response

• March 18, 2021

  I couldnﾃ｢竄ｬ邃｢t be leave that my rental fee was increased $30 over night

  I really do like the facility have been a customer for over 10 years. Having the fee increase $30 over night was a shock to me. $30 may not seam a lot to some but today $30 makes a big deference in a house hold.

  Recommended No

  price1/5 (unfair price)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Preston McGilvery

  March 23, 2021

  Preston: Thank you for letting us know about this price increase and we apologize that you did not receive advance notice. If you could email us at [email protected] to further discuss, that'd be greatly appreciated.

  - Manager's Response

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