Not a happy customer waiting on call
Upon arrival I could not even get into the gate, my unit had a lock on it, after over an hour wait I finally got a call from a district manager, she was able to put me into a different unit and honor my price, however I have been waiting for 2 days for someone to call me back and confirm my new unit and that it would not be sold in my lock cut off because my contract has not been updated. I am very frustrated
Recommended No
price4/5 (good value)
service1/5 (very unhelpful)
cleanliness4/5 (clean)
- Heather Watts
Hi Ms. Watts,
I apologize for any inconvenience with your move in. Iテ「竄ャ邃「m glad I was able to get you into a unit that night. I have spoken with Dakota and as I promised that night, weテ「竄ャ邃「ve placed the concessions on your account for next month. I appreciate your patience as we worked out the issue from the weekend and updated your contract. Thank you for your feedback and we appreciate the business. We look forward to serving you in excellence going forward.
Respectfully
Andrea
Regional Mgr, SE
- Manager's Response