KO Storage of Nixa - N 40th St

6 - 8 of 8 reviews is Showing

• August 15th, 2024

  Very good

  The only issue is the bldg isnﾃ｢竄ｬ邃｢t labeled for units climate control and in bldg! Took long time to find my unit! Thatﾃ｢竄ｬ邃｢s the only issue I had! Your customer service young lady was excellent! She stayed on phone with me the entire time!

  Recommended Yes

  price1/5 (unfair price)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Connie Batey

  January 26th, 2026

  Thank you for your feedback, Connie. We are happy to hear that our customer service representative was helpful and stayed on the line with you. We apologize for the difficulty you had finding your unit and appreciate your comments regarding the building labels. Thank you for your business.

  - Manager's Response

• July 31st, 2025

  Clean facilities and excellent customer service via phone.

  Chose this location that was convenient from Springfield Mo and Branson Mo. I have never seen a manager on site anytime I have been there. Would have been helpful when me and another person couldnﾃ｢竄ｬ邃｢t get gate to open to leave. It was before closing time but couldnﾃ｢竄ｬ邃｢t get hold of anyone from customer service by phone(after their working hours I guess) for help. Had to call 911 or local law enforcement for help. By the time they arrived we figured out a bird got caught in opening mechanism gears that prevented gate from opening. After we dislodged and cleaned out gears the gate did open. It was after the 9pm closing time before we got out. I called and left a message about the trouble but never heard anything back. I was just there Tuesday July 29th checking on my locker and contents. Very hot like 95 degrees outside. Not sure what range temperature or humidity is supposed to be in my climate controlled rental but it didnﾃ｢竄ｬ邃｢t feel like much cooling inside. And of course no manager on site to inquire.

  Recommended Yes

  price4/5 (good value)

  service3/5 (helpful)

  cleanliness4/5 (clean)

  - Terry

  January 26th, 2026

  Thank you for your feedback, Terry. We apologize for the gate issue and the lack of follow up regarding your experience. We are looking into the climate control settings to ensure the temperature is correct. We appreciate your patience.

  - Manager's Response

• October 2nd, 2025

  Br careful with service

  We rented a spot for our travel trailer while it was up for sale. Three different times I tried to submit proof of insurance, and all three times it failed. I tried to find somebody in an office, but KO apparently does not believe in customer service, as every storage site under the name no longer has offices in use, but rather leases them out to other companies, who never seem to use them as offices. At two locations where I used to rent storage rooms, I would go by the office on occasion and take care of business. Since KO took over, those offices are leased out and not staffed. I ended up paying for binder insurance on top of my RV insurance that I already had. To get out of this, I rented a space from a different storage company, who actually has people in the office on site. Wow! They actually have customer service! What a concept! Anyway, I got my RV out of KO and in another company's storage. It costs a little more than KO, but without paying for another insurance policy, it is less expensive than KO. I have learned my lesson and will NEVER again deal with a company with which I cannot speak to a person. Goodbye KO, and good riddance.

  Recommended No

  price5/5 (excellent value)

  service1/5 (very unhelpful)

  cleanliness3/5 (average)

  - Kathy Miskowski

  January 26th, 2026

  Thank you for your feedback, Kathy. We apologize for the frustration you experienced with the insurance submission process. We value your input and will use it to improve our service.

  - Manager's Response

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