CubeSmart Self Storage - Riverside - 4011 Fairgrounds Street

91 - 95 of 96 reviews is Showing

• June 17, 2017

  Clean place

  Very pricey and was not offered any of the sign on discounts that competitors had but it's clean and much more accessible for large moving trucks

  Recommended Yes

  price2/5 (a little steep)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Jay

• February 5, 2015

  It was good

  Recommended Yes

  price4/5 (good value)

  service4/5 (very helpful)

  cleanliness3/5 (average)

  - Thomi

• September 4, 2013

  Recommended Yes

  price5/5 (excellent value)

  service4/5 (very helpful)

  cleanliness3/5 (average)

  - Kayla

• July 31, 2023

  Hmmm

  Contract for storage unit I paid for was not what I got. So I could not get into the storage unit and movers could not move my things. I had to wait hours before I got assistance, by that time assistance arrived I only had 1 hour left before the "gate hours" would end. I was told I would be " charged" a fee if I left after the gate hours were over. This all went horribly wrong, due to the management not making sure that the unit I got a contract for ( paid for ) was available- that cost me a large sum of money. The movers left before the job was completed and still expected to get paid as they waited for hours and I had to rent to the van again for several more days and do vast majority of the lifting myself. I was in a great deal of pain afterwards, but there was no more money to hire movers . And I was told that it was not the fault of management because manager showed me a different unit previously. So therefore, the manger didn't feel like they were at fault. So now I am out of $700 and I was in pain for weeks after.

  Recommended No

  price2/5 (a little steep)

  service2/5 (somewhat unhelpful)

  cleanliness3/5 (average)

  - Na Barn

• September 8, 2019

  Horrible customer service

  After about 1 week of getting the storage unit...my husbamd goes to get in the gate and it says code temporary suspended so since office was already closed i called first thing in mornung and the office mamager answered and basically said she needed a 2nd form of id for us to be able to get to our stuff in their facility. My husbands wallet got stolen out of his truck ftom the airport just a week a few weeks prior and he had eveb mentioned that when paying for unit. I asked her why on earth would they not hsve asked for a second form of id before renting to us and allowimg us to move all of our important belongings in and then keeping them from us. I still have yet to resolve this. I call and leave message after message tellung them its an emergentcy snd i need to get into our unit and has never recieved a call back. This place need to reimborse me my and allow me to retreave my property.

  Recommended No

  price2/5 (a little steep)

  service1/5 (very unhelpful)

  cleanliness2/5 (somewhat dirty)

  - Jessica

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