Great Facility, Customer Service Needs Improvement
Great Deal! Customer Service agent seemed very frazzled and short/tempered. She insisted that I pay $24 for a cylinder lock. When I told her that was a rip off, she quickly told me I couldnテ「竄ャ邃「t secure the unit without one. So, I went elsewhere to purchase a cylinder lock. It was ONLY A WHOPPING $10!!! When I arrived back, I secured the unit and was told to meet her at my unit. After waiting over 15 minutes, I called the office ONLY TO FIND OUT SHE FORGOT I WAS WAITING! She quickly arrived after the phone call and removed the facilityテ「竄ャ邃「s cylinder lock. She made little conversation and barely offered an apology. If it wasnテ「竄ャ邃「t for the good deal that was offered and the clean facility, I wouldテ「竄ャ邃「ve chosen another storage facility.
Recommended Yes
price5/5 (excellent value)
service2/5 (somewhat unhelpful)
cleanliness5/5 (squeaky clean)
- Donnareakica