Prime Storage - Windsor

11 - 14 of 14 reviews is Showing

• November 2, 2022

  Opinion on New Ownership

  Really liked National Storage. Someone was always on site, night and day. Since prime has taken over, communication wasnt clear at first. Then they changed the way to enter the gate code and just tapped the instructions at the key pad. Not very clear on how to enter it the new way. Should have emailed the instructions so I would be better prepared instead of trying to figure it out in the dark at 10 at night 10 times.

  Recommended Yes

  price2/5 (a little steep)

  service3/5 (helpful)

  cleanliness5/5 (squeaky clean)

  - Sonja Cabrera Pulido

• November 4, 2022

  Better deals elsewhere

  You bought this place took away the pay 5 months get one free plus increased rate and adding ins requirements it is not a car or a mortgage. I would probably choose anywhere else if I could

  Recommended No

  price1/5 (unfair price)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - John miller

• November 3, 2022

  Satisfied customer to jaded consumer ...

  I've had my 10x25 unit for 5-6 years now. Cleanliness, security and overall appeal were major factors in my decision to go with the previous owners. Rent increases were expected and reasonable over time. When the changeover to Prime was announced, I was fine with that. In fact, I commented to the office person AND Prime corporate person who was on-site, that I was happy the rents remained unchanged. Imagine then, my surprise to receive an email notification of $43 mo/$516 annual increase. Moreso, the gut-punch presence of large 'AFFORDABLE' hanging signs visible everywhere as I drove to the unit that same day. Suddenly, my unit became re-valued as 'prime (or Prime!) real estate, deemed worthy of a $43 monthly increase because of it's 'convenient location' near the entrance. That makes it no longer ordinary, nor affordable (to me.) Now, maybe this is standard practice in the corporate business of rentals, but it was a sobering reminder that, despite all the 'blah blah' about being happy to serve MY storage needs, Prime is still in it for their profit. Okay, I accept my part in becoming complacent over time about paying more for storing 'stuff' of less value. But, now paying for storage is no longer a necessary convenience, it's a 'Prime' dinner table topic with a sour taste. My 'YES' recommendation is conditional, with a 'buyer beware' heads-up to others that even in the world of storage unit real estate, one will pay for the 'drive-up view'.

  Recommended Yes

  price1/5 (unfair price)

  service3/5 (helpful)

  cleanliness5/5 (squeaky clean)

  - Michael Richard

• December 8, 2022

  There was better management before the new managers to go over

  Prices just keep going up and their pest control is an issue

  Recommended No

  price2/5 (a little steep)

  service2/5 (somewhat unhelpful)

  cleanliness2/5 (somewhat dirty)

  - Deana Noonan

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